Often it can be difficult to navigate around the various organisations within the NHS, and locally we have a number of providers that we commission.

To make it easy to raise comments and concerns the Suffolk and North East Essex ICB has a complaints team which works alongside the PALS (Patient Advice and Liaison Service) team.

Please visit https://suffolkandnortheastessex.icb.nhs.uk/have-your-say/patient-advice-and-liaison-service-pals/ to find out more about the Patient Advice and Liaison Service (PALS) and complaints.