• You will be treated with courtesy and respect by all Practice personnel.
• An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.
• Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.
• We aim to answer the telephone within six rings.
• An appointment with a Practice Nurse will be available within seven working days.
• Requests for repeat prescriptions will be dealt with within 2 full working days. This can be via our website, by fax, or in writing.
•  All comments and suggestions about the service are welcome.
• If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.
• We wish to make the Dr Carpenter & Partners as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.